Your account has been moved from a Premium plan to our Free plan. This means you can continue to use our core presentation creation and sharing services at no cost, while access to advanced features has been limited.
This document outlines exactly what changes with your account. Please rest assured that your data is safe and will not be deleted; only access to certain features has been disabled.
Summary of Changes
The following Premium features are no longer available on your Free plan:
Feature | What Happens Now |
Advanced Sharing | Disabled. Password-protected links are deactivated. |
Templates | Limited to only one template. |
Video Headers | Disabled. Replaced with a static thumbnail. |
Advanced Analytics | Reduced to basic viewership data. |
Contacts, Favorites & Folders | Access is blocked. |
Detailed Explanation of Changes
1. Advanced Sharing Options Disabled
The Change: The advanced sharing options, including password protection and lead capture forms, are now disabled.
The Impact: Any presentation links you created with password protection will no longer function. Visitors will see an error message.
Your Next Steps: To continue sharing those presentations, create new, standard share links from your dashboard. Your presentation data remains secure on our servers.
2. Change to Template Usage
The Change: Your access to Highnote templates is now limited to one-time use.
The Impact: You will no longer have unlimited access to our template library on your current plan.
Your Next Steps: Upgrade to a Premium plan to restore unlimited template usage and create stunning presentations faster.
3. Video Headers Disabled
The Change: The video header feature is now disabled.
The Impact: In any existing presentation that used a video header, the video will be replaced by its static thumbnail image. The presentation itself remains fully accessible.
Your Next Steps: No action is needed. The change is automatic.
4. Advanced Analytics Replaced with Basic Data
The Change: Access to detailed analytics and viewer insights has been disabled.
The Impact: You will now see only generic, high-level information (e.g., total view counts) rather than detailed metrics on individual viewers.
Your Next Steps: Upgrade to a Premium plan to regain access to advanced analytics and lead generation tools.
5. Contacts, Favorites, and Folders Blocked
The Change: Organizational features—Contacts, Favorites, and Folders—are now unavailable.
The Impact: You cannot access your saved contacts, favorited items, or folder hierarchy. Your data is preserved and will be fully restored immediately if you upgrade to Premium in the future.
Your Next Steps: While on the Free plan, you can still manage and share all presentations from your main dashboard.
Frequently Asked Questions (FAQ)
Q: Is my data going to be deleted?
A: No. None of your presentations, files, or information will be deleted. Only your access to certain advanced features has changed. Your data will be waiting for you if you choose to upgrade again.
Q: What happens to my old presentation links?
A: Standard share links (without passwords) will continue to work. Links with password protection will stop working and will need to be recreated as standard links.
Q: How can I get these features back?
A: You can restore immediate access to all Premium features, along with your previous settings and organization, by upgrading your account at any time.
Q: I need more help. Who can I contact?
A: Our support team is here for you. Please reach out to us at [insert support email or link to help desk] for assistance.
Thank you for being a user of Highnote. We hope you continue to enjoy our core services on the Free plan.